This job would be great if it wasn't if it wasn't for all the end users

 I sometimes say, "this job would be great if it wasn't if it wasn't for all the end users", WELP...I just can't believe how needy these people are, they're adults with jobs...you'd think they'd be able to manage to either write down or save their password somewhere, wouldn't you?

Guy calls in, needing help with resetting his password, so we go through the security questions and he gets 2  out of 5 WRONG, how do you not know what your 1st child's birthday is?

Enough for today, come back for more IT gringo stories from the fabulous world of IT. 

I was resetting a password the other dayyyy.

 I get a call the other day asking for a password reset for an application we support.

Me: Hi this is IT Gringo, what can I do for you today?

Them: I need a password reset.

Me: Ok, can I get your name?

Them: John

Me: (long pause) and could I get your last name?

Them: Oh, Smith

Me: Thanks, I've reset your password

Them: Thanks

Me: You're welcome, anything else I can do for you?

Them: No, thanks, have a good day.

Me: You too (hangs up phone)

Ok, so the lesson to learn here is when you are calling a company to get a password reset, or for any technical issue for that matter, give me your first & LAST NAME, I'm not a mind reader.